At Faten Nest, customer satisfaction is our priority. We want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned with all original packaging, tags, and accessories.
• Include proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Used bedding
• Opened pillows
• Blankets that have been washed or used
• Customized or personalized products
• Clearance or final sale items
• Gift cards

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing info@fatennest.com with:

• Your order number
• Photos of the damaged or incorrect item
• A brief description of the issue

Our customer support team will review your request and provide a suitable resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Return Shipping

• If the return is due to our error (incorrect, damaged, or defective item), Faten Nest will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping charges.

Original shipping fees are non-refundable unless the return is due to our mistake.

Exchanges

We replace items only if they are defective or damaged.

If you would like to exchange a product for the same item, please contact our customer service team before sending your return.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order in accordance with this policy.

Return Address

Please contact our customer service team before returning any item. We will provide the appropriate return instructions and return address.

Need Help?

If you have any questions about our Return & Refund Policy, please contact us:

Faten Nest

📧 info@fatennest.com

📞 +1 (786) 735-6709

Faten Nest Shipping Policy

Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order ships.

Shipping Rates & Delivery
We offer free shipping within the USA on bedding and kitchen items only. Furniture and other items are excluded from this free-shipping offer. Estimated delivery time is 5–10 business days after processing, depending on your location.

Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Shipping Delays
Occasionally, delays happen due to weather, carrier issues, or high order volume. We'll do our best to notify you if your order is significantly delayed.

Lost or Stolen Packages
Faten Nest is not responsible for packages lost or stolen after being marked "delivered" by the carrier, but we're happy to help you file a claim with the shipping carrier.

Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, though we'll try to help redirect the package if caught in time.

Important: Free Shipping Exclusions

Free shipping within the USA applies only to bedding and kitchen items. Furniture, including chairs, tables, sofa sets, and related furniture items, is not eligible for free shipping.

Furniture shipping fees are additional and are the customer's responsibility. The shipping fee will be calculated and communicated to the customer at the time of delivery.

Contact Us
info@fatennest.com | +1 (786) 735-6709