Return policy
At Faten Nest, customer satisfaction is our priority. We want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Include proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Used bedding
- Opened pillows
- Blankets that have been washed or used
- Customized or personalized products
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing fatennest@gmail.com with:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
Our customer support team will review your request and provide a suitable resolution as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Return Shipping
- If the return is due to our error (incorrect, damaged, or defective item), Faten Nest will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping charges.
Original shipping fees are non-refundable unless the return is due to our mistake.
Exchanges
We replace items only if they are defective or damaged.
If you would like to exchange a product for the same item, please contact our customer service team before sending your return.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order in accordance with this policy.
Return Address
Please contact our customer service team before returning any item. We will provide the appropriate return instructions and return address.
Need Help?
If you have any questions about our Return & Refund Policy, please contact us:
Faten Nest
📞 +1 (786) 735-6709